Follow

Installing the Extended Version

Installing the Extended Version

When you upgrade to the extended version, it is recommended that you delete any existing WPSS plugin folders in your WordPress installation, and then upload the new extended version folder. In all cases, the plugin folder name is “wordpress-simple-survey”. This will not cause you to lose any settings or quizzes.

You must then Deactivate the plugin, and then Activate the plugin on the WordPress backend.

Issues some people have:

Multiple WordPress Simple Survey plugin folders:

When trying to upload “wordpress-simple-survey” folder over an existing “wordpress-simple-survey” folder, some FTP programs will see that the two folders have the same name and it will append a character or number to the new folder and stick it next to the free version. WordPress sees two plugins with the same name, and executes the first one (the free version). This is where a number of people have gotten stuck (and even irate). This is similar to copying a file in a folder on your computer and then pasting the same file into the same folder. What happens? Either your computer will create a copy but give the second copy a modified name, or the computer asks whether you want to overwrite the current file with the copy or cancel the action altogether. In this case, the parent folder is “~/wp-content/plugins/” and the plugin folder name is “wordpress-simple-survey” and the answer is “Yes, overwrite the current folder.” If you install the Extended version, and do not have access to the new features, this is your problem.

Where’s my file?

Sometimes the automated email containing the downloadable file will get lost, or spammed. If this happens, check your spam folder first, but post here and we will send you the file directly. Make sure you use the email address you purchased with when posting.

Installation Video



Have more questions? Submit a request

Comments

Powered by Zendesk